How does the School Support Coordinator delete or suspend users?

If the teacher no longer works at your school, you should then you should remove their access to the School Support Hub. To do this, follow the process to suspend the account of a teacher at your school.

1. Log in to MyCambridge (use the same login credentials you use for the School Support Hub).

2. Select My organisation from the menu on the left side of the screen.

3. Go to the Users tab:

   

4. Select the User from the list
5. You can remove access for either the School Support Hub Admin or School Support Hub Teacher role by toggling the button off next to the relevant role. Then, save the changes. The user will still be linked to the school, but they will not have access to the School Support Hub.

Alternatively the Disable user or Remove from organisation options could be selected.

If Disable user is selected then the user will not have access to the services your organisation subscribes to but they will still have their Cambridge account for managing their own personal details.

If Remove from organisation is selected then the user will no longer have access to any Cambridge services that your organisation subscribes to, or any shared data from within your organisation.

The Exams Officer at your school should be able to advise if any other role is assigned to the user and can also remove them from the organisation if required.

If the user has any Progression Test data attached to their account in either the Cambridge Primary or Cambridge Lower Secondary websites you should transfer this data to another Teachers’ account.