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When will I receive joining instructions for my course?

Face-to-face courses

If you paid by credit card, you will receive your course joining instructions within 24 hours as part of your booking confirmation email. If you selected to pay via invoice, you will receive your course joining instructions via email after your place has been approved by your Training Booking Administrator or Associate Training Booking Administrator.

If you have not received your joining instructions, please check with your Training Booking Coordinator that your place has been approved in the first instance. If you do not receive the joining instructions within 24 hours of your booking being approved, please reply to this email for assistance.

Online Self-Study courses

If you paid by credit card, you will receive your course joining instructions via email within 24 hours. If you selected to pay via invoice, you will receive your course joining instructions via email after your place has been approved by your Training Booking Administrator or Associate Training Booking Administrator. Your joining instructions can be used straight away, and you can access the course at any time.

If you have not received your joining instructions, please check with your Training Booking Administrator that your place has been approved in the first instance. If you do not receive the joining instructions within 24 hours of your booking being approved, please reply to this email for assistance.

Online Tutor-guided courses

For tutor-guided courses, the joining instructions will be sent to you 3 days before the course is due to start. If you have chosen to invoice your school/centre, your booking administrator will need to approve the booking before you receive your joining instructions.

If you have not received your joining instructions, please check with your Training Booking Administrator that your booking has been approved in the first instance. If your booking administrator is unable to approve your booking, or your booking is confirmed and you have not received the enrolment key within 3 days of the course start date, please reply to this email for assistance.

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