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Administration guide for Cambridge International School coordinators

The School Support Hub is our secure online site where teachers can find the support they need to deliver Cambridge programmes, including teaching and assessment materials and online forums. As the coordinator for your school, you should make sure that other teachers have access to the School Support Hub and are using it.

Each user will need a unique email address linked to their account, which they will use to log in. This email address should not be used by anyone else.

Automated emails you recieve about your School Support Hub account will come from noreply@cambridgeinternational.org - please add this email address to your 'Safe senders' list to avoid emails going into your spam box. 

Adding a new teacher account

Follow this process to create an account for a teacher at your school. To create an account you will need the teacher’s name and email address. This must be linked to an email account that they can access and is not used by anyone else.

  1. Go to the School Support Hub, and select Administration and then Users.
  2. You will be taken to the User List page.
  3. Select Add new users

      User List - screenshot 1 
  4. You will be asked to type in the name and email address of the teacher you want to add. 

    Teacher name and email details - Screenshot 2 
  5. If you want to add multiple new teachers, click the Add button and add in their details. 

    Add multiple teachers - screenshot 3 
  6. Select Finish.

Suspending a teacher account

Follow this process to suspend the account of a teacher at your school. If the teacher no longer works at your school, you should then archive their account.

  1. Go to the School Support Hub, and select Administration and then Users.
  2. You will be taken to the User List page.
  3. Select the ‘Suspend account’ button next to the name of the teacher whose account you want to suspend. 

    Suspend teacher account - Screenshot 5 
  4. The teacher’s account will now be suspended until you choose to restore it.
  5. If the teacher no longer works at your school, you should then select More actions and Archive account

    Archive account - Screenshot 6 

Setting up a teacher account with administration rights

Follow this process to edit the account of a teacher at your school and give them administration rights. This means that they will be able to carry out some administrative tasks, including adding new teacher accounts and editing existing teacher details.
  1. Go to the School Support Hub, and select Administration and then Users.
  2. You will be taken to the User List page. 
  3. Select the name of the teacher who needs to be given administration rights.
  4. Tick the Admin account box and select Save changes

    Admin account Screenshot 7
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