Administration guide for Cambridge International School coordinators

The School Support Hub is our secure online site where teachers can find the support they need to deliver Cambridge programmes, including teaching and assessment materials and online forums. As the coordinator for your school, you should make sure that other teachers have access to the School Support Hub and are using it.

Each user will need a unique email address linked to their account, which they will use to log in. This email address should not be used by anyone else. This log in will also allow teachers and administrators access to the Cambridge Primary and Cambridge Lower Secondary support sites if your school has eligibility for these.

Automated emails you receive about your School Support Hub account will come from noreply@cambridgeinternational.org - please add this email address to your 'Safe senders' list to avoid emails going into your spam box. 

Please see the sections below: 

Adding a new user

Suspending or deleting a user

Transferring data (for teachers on the Primary or Lower Secondary site)

Editing users - coordinators

Editing your profile

Changing your log in details

Forgotten log in details

How to reset a user's password - coordinators

Adding a new user

From the School Support Hub

1. Go to the School Support Hub, and select ‘Administration’ and then ‘My Centre.

   

2. Click ‘Add new users’.
3. Enter the users name and email. Their email must be linked to an account that they can access and is not used by anyone else.
   
   
   
   
4. Use the tick boxes to give the user admin rights and access to the support sites relevant to the syllabuses that they teach.

               

5. You can add multiple new users at once using the ‘Add’ button on the right-hand side.

                

6. Click ‘Finish’.

 From the Primary or Lower Secondary support sites

1. From your account, click on ‘Teacher and learner management’ on the left-hand side bar.
2. From the ‘Teachers’ tab, click the ‘Add new’ button.

           

  

3. You will be redirected to your centres page in the School Support Hub.
4. Click ‘Add new users’.
5. Enter the users name and email. Their email must be linked to an account that they can access and is not used by anyone else.
   
   
   
   
6. Use the tick boxes to give the user admin rights and access to the support sites relevant to the syllabuses that they teach.
   
   
   
   
7. You can add multiple new users at once using the ‘Add’ button on the right-hand side.
   
   
   
   
8. Click ‘Finish’

Suspending or deleting a user

If you would like to delete an account, you must suspend them first. Suspending a user will block their access to the support sites but gives you the option to restore their account or permanently delete it.

Deleting or suspending a user from the School Support Hub

1. On the School Support Hub, and select ‘Administration’ and then ‘My Centre’.
2. You will be taken to the ‘Users’ page.
   
   
   
   
3. Locate and select the user you want to delete.
4. You can click the ‘Suspend user’ button to the right of their name or click into their profile if you want to delete their account afterwards.

            

5. From the users’ profile, click ‘Suspend’ at the bottom of the page. Click ‘Yes’ and close the pop up.

             

The system will check to see if they have any Progression Test data attached to their account and prompt you to transfer this data to another Teachers’ account. You cannot delete a user until you have transferred this data. Follow the steps below to do this*.

6. Once suspended, the option to delete the user will then appear, select ‘Delete’ and click ‘Yes’.

 *Transferring data

1. Select ‘transfer data’. You will be redirected to the support site where the data is held.
2. Locate the user and click into their profile.
3. Click the ‘Transfer data’ button.
   
   
   
   
4. Locate and select the Teacher you want to transfer the data to and click ‘Select’.

            

5. Click ‘Transfer data’ and select ‘Ok’.

 You will now be able to follow the steps 3 to 7 (above) to delete the user. 

Deleting or suspending a user from the Primary and Lower Secondary support sites

1. From the Primary or Lower Secondary support sites, select ‘Teacher and learner management’ on the left-hand side.

             

2. From the ‘Teachers’ tab, find the user you want to delete or suspend and go into their account by clicking on their name or the pencil icon on the right.

            

3. At the bottom of the page, click ‘Delete’ and ‘Ok’

              

The system will check to see if they have any Progression Test data attached to their account and prompt you to transfer this data to another teachers account. You cannot delete a user until you have transferred this data. Follow the steps below to do this*.

4. You will be redirected to the users’ page in the School Support Hub.
5. At the bottom of the page click ‘Suspend User’ and click ‘Yes’ and close the pop up.

            

6. Once suspended, the option to delete the user will then appear, select ‘Delete’ and click ‘Yes’.

               

*Transferring data

1. Click the ‘Transfer data’ button.

             

2. Locate and select the Teacher you want to transfer the data to and click ‘Select’.

             

3. Click ‘Transfer data’ and select ‘Ok’.

            

4. You will now be able to follow the steps 3 to 7 (above) to delete the user.  

Transferring data

If you want to transfer Progression Test data from one teacher to another please follow these steps: 

1. From the Primary or Lower Secondary support sites, select ‘Teacher and learner management’ on the left-hand side.
   
   
     

2. From the ‘Teachers’ tab, find the user you want to transfer data from and go into their profile by clicking their name or the pencil icon on the right.
   
   
   
   
3. Scroll down the page to the Transfer data’ section and click ‘Select a teacher to transfer data to’

             

4. Find and select the Teacher you want to transfer the data to and click ‘Select’. 

            

5. Click ‘Transfer data’ and select ‘Ok’.

             

 

Editing users - coordinators

From the School Support Hub

1. On the School Support Hub, and select ‘Administration’ and then ‘My Centre’.
   
   
   
   
2. From the ‘Users’ page, locate and select the user you want to edit.
   
   
   
   
3. From this page, you can:

• Change the users’ email
• reset their password
• give or revoke their admin rights
• change the support sites that they have access to
• suspend their account - this will temporarily block their access to the support sites.

 Once suspended, you can either restore their account or permanently delete it. 

4. Click ‘Save changes’.

Please note that only the user can change their name. 

From the Primary or Lower Secondary support sites

1. In the Primary or Lower Secondary support site, select ‘Teacher and learner management’ on the left-hand side.
2. From the ‘Teachers’ tab, find the teacher you want to edit.
   
   
   
   
3. Go into their account by clicking their name or on the pencil icon on the right.
   
   
   
   
4. You will be redirected to the users’ page in the School Support Hub where you can:
   • Change the users’ email
   • reset their password
   • give or revoke their admin rights
   • change the support sites that they have access to
   • suspend their account - this will temporarily block their access to the support sites.

Once suspended, you can either restore their account or permanently delete it. 

5. Click ‘Save changes’.

Please note that only the user can change their name. 

Editing your profile

From the School Support Hub

1. Login into your account.
2. Click on your user icon at the top right of the page and select ‘View profile’
   
    

3. From here you can:
   1. change your name
   2. change your email
   3. reset your password
   4. change your profile picture 

If you need to change your access rights to Cambridge support sites you will need to contact your School Coordinator.

From the Primary or Lower Secondary support sites

1. Login into your account.
2. Click on the drop down by your name in the top right-hand corner.
3. Select ‘Profile’

             

4. Click on the green ‘Edit profile’ button in the bottom left corner. You will be redirected to your profile page on the School Support Hub.
   
    

5. From here you can:
   • change your name
   • change your email
   • reset your password
   • change your profile picture

 If you need to change your access rights to Cambridge support sites you will need to contact your School Coordinator. 

Changing your log in details

If you know your current login to the School Support Hub you can change your email and/or password from within your account.

From the School Support Hub

4. Login into your account.
5. Click on your user icon at the top right of the page and select ‘View profile’

             

6. Enter your preferred email address in the email box and click ‘Save changes’.
7. To change your password, click ‘Reset password’, enter your current password and your new password in the fields that appear and select ‘Save new password’.  

From the Primary or Lower Secondary support sites

1. Login into your account.
2. Click on the drop down by your name in the top right-hand corner.
3. Select ‘Profile’

            

4. Click on the green ‘Edit profile’ button in the bottom left corner. You will be redirected to your profile page on the School Support Hub.

            

5. Enter your preferred email address in the email box and click ‘Save changes’.
6. To change your password, click ‘Reset password’, enter your current password and your new password in the fields that appear and select ‘Save new password’.

             

Forgotten log in details

If you know the email address that is associated to your profile but do not know what your password is:

1. Go to the School Support Hub login page
2. Click ‘Forgotten password’ and enter your email address. You will receive an email with instructions on how to reset your password.

            

 

If you do not know the email address associated to your profile, you will need to ask your School Support Coordinator to reset your password.  

How to reset a user's password - coordinators

1. Login to your School Support Hub account.
2. Click on the ‘Administration’ tab at the top and select ‘My Centre’.
   
    

3. Locate the teachers account and click into it. You can use the search function and/or filter by status and role.

            

 

4. Click on the ‘Reset password’ button and select ‘Yes’. This will send the teacher an email with instructions on how to change their password.

If you are the Coordinator and have forgotten your password and do not know your associated email address, please contact our customer service team.