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How do I dispute an invoice?

As invoicing is in part an automated process, if you wish to query any fees you have been charged we would require you to follow our invoice dispute process. This cannot take place until the entry changes have been submitted to us and an invoice provided to your centre.

Once you have received the invoice you wish to dispute, please contact our finance department on quoting the invoice reference number and giving full details as to why you do not think you should be charged either the full amount or part of the invoice. 

Please remember to specify the:

· Invoice number

· Syllabus code

· Quantity in dispute (number of entries)

· Candidate numbers of those impacted (if available)

· Reason for disputing invoice

We will then put the invoice on hold, investigate your claim, and let you know as soon as a decision has been made.

Providing this information will help towards the timely resolution of your dispute. It might take us longer than usual to resolve your dispute if the information is not provided.

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