Setting up users and accessing the system
What if I’ve forgotten my password?
Go to the homepage and click the ‘forgotten password’ link. You will receive an email prompting you to set a new password. The reset password link will expire after five days.
I’ve clicked the link in my welcome email but it’s showing as expired. What should I do?
If you are an Exams Officer and your welcome email has expired, contact us at firstname.lastname@example.org
We will resend your welcome email, and you will need to click on the link to verify your account and set a password. The link in the email will expire after five days.
If you are a teacher or Head of Centre, you should contact your Exams Officer, who will be able to resend your welcome email.
I have requested a reset password email but it has not been received. What should I do?
If you have an account on the Grade Submission System but have not received the reset password email, please first check your spam or junk folders in your email. If you have still not received the email please speak to your IT department to do the following:
Add eu-west-2.amazonaws.com in web filter whitelist.
Add *.cambridgeinternational.org in firewall whitelist.
Add email@example.com to the email server permitted / trusted senders list
My Exam Officer says they have set me up on the system but I can’t login
If you are a teacher or Head of Centre, go to the homepage and click the ‘forgotten password’ link. If this doesn’t work, contact your Exams Officer to check that you have been added to the system correctly.
I've forgotten my email address so I can’t login.
If you are an Exams Officer, contact us at firstname.lastname@example.org
If you are a teacher or Head of Centre, contact your Exams Officer so they can set you up using a new email address.
I’m having difficulties remembering my login details, and now the system is telling me that I have attempted login too many times
After 10 incorrect login attempts, your account will be blocked. If this happens, you will need to contact us at email@example.com
I’m not registered on the system but I need to upload school-assessed grades or approve grades.
Contact your Exams Officer, who will be able to add you as a user on the system. Once they have done this, you will receive a welcome email. You will need to create a password. The link in your welcome email will expire after five days.
I am a teacher at multiple centres – what should I do?
A teacher can be linked to more than one centre using the same email address. You should contact the Exam Officer at each of the centres where you teach so they can set you up on the system. When you log in you will then be able to select the relevant centre number.
I am Head of Centre at multiple centres – what should I do?
A Head of Centre can be also linked to more than one centre using the same email address. When you log in you will then be able to select the centre number you want to approve school-assessed grades for.
My role has changed in the system so I can't perform the actions I expect to be able to do.
Contact your Exams Officer. They will be able to add you to the system under the correct user role.
I've completed my school-assessed grades but the system says my Head of Centre is not set up.
Your Exams Officer will need to add your Head of Centre. Once they have done this, the Head of Centre will receive an email and will need to verify their email and create a password. The Head of Centre will not be able to use the system until they have verified their email address and set up a password. The verification link in the welcome email will expire after five days.
My Head of Centre is unavailable so can’t sign off my submission.
Your Exams Officer will need to add another person as the Head of Centre to approve submissions on behalf of the school. Only one Head of Centre account is allowed per centre, so they will need to remove the old Head of Centre first.
I can’t get hold of the Exams Officer at my school
Please ask your Head of Centre to contact the Exam Officer at your school. If they are not available, your Head of Centre should nominate a deputy for the Exams Officer role. Please contact us at firstname.lastname@example.org with the name and email address of the new Exams Officer, as well as your centre name and number. We will add the new Exams Officer to the system.
How do I add a teacher or Head of Centre?
Only Exams Officers can add new users to the system. Go to ‘Manage Teachers’ to add a teacher or ‘Manage Head of Centre’ to add a Head of Centre. Once you have done this, they will receive an email asking them to verify their account and set a password. The verification link in the email will expire after five days.
How do I remove a teacher or Head of Centre?
Only Exams Officers can remove users from the system. Go to manage users and delete the ones you want to remove. They will no longer be able to access the system unless you add them again.
The site doesn't work
Please try again after a few minutes. If you are still experiencing issues, please contact email@example.com
I’m using the Internet Explorer web browser and the page doesn’t work as expected
Our supported browsers are latest versions Chrome, Safari, Edge and Firefox. Please download one of these browsers and try again. Internet Explorer is not a supported browser.
Entering school-assessed grades
I can access my account, but the system will not let me enter grades
Although you can log in to the system to add user accounts at your school, the window for submitting grades does not begin until 18 May. When the submission window opens, you will be able to start submitting grades in the system.
What should I do if I do not have enough evidence to provide a school-assessed grade for a candidate?
If you do not have enough evidence to assign a school-assessed grade to a candidate, you should grade them with an X. This will withdraw the candidate from that syllabus.
I've downloaded a syllabus spreadsheet to complete offline. What format does it need to be in when I upload it to the system?
The template needs to be saved in .CSV file format (file, save as type, CSV).
I have added all my grades to the template I downloaded, but the system will not accept it. What should I do?
When you upload your template please make sure:
- You have not amended, added or removed any of the pre-populated candidate details that were on the template you downloaded (e.g. Candidate name, Candidate number, Date of Birth.)
- You have not changed any of the columns/column headings on the template
- You have used the correct grade set for your syllabus. Please also make sure that any grades you enter for Cambridge International AS Level only (excluding U and X grades) and in lower case format (e.g. a or b rather than A or B)
- Your template is saved in .csv format
What should I do with a spreadsheet after I've uploaded to the site?
You should delete the file from your device as it contains personal student information.
Is the process for entering school-assessed grades different for Cambridge Associate schools?
Schools that work with us through a Cambridge Associate will submit grades through the Grade Submission System in the same way as other Cambridge International schools. We have been working closely with all Cambridge Associates throughout this process.
How can I check all grades before submitting them to the Head of Centre?
You can either review the grades for each syllabus online through the system, or you can download a template.
Can I change a candidate’s grade once I’ve added it to the system?
You can change candidate grades at any time until you have submitted them to your Head of Centre.
What is an X grade? What should it be used for?
If you do not have enough evidence to provide a grade for a candidate, you should put an ‘X’ in the grade column. This will automatically withdraw the candidate from the series for that syllabus, and you will get a credit. If you want to withdraw a candidate from all syllabuses, allocate them an X for each syllabus for which they are entered.
How do I enter grades for Cambridge IGCSE 9-1 Double Award on the template I have downloaded?
You will need to format the grade column as 'Text' and then enter the grades with dashes in between the grades (e.g. 1-1, 2-2, 3-3) before uploading into the Grade Submission System.
When I download a template for Cambridge IGCSE 9-1 Double Award qualifications from the Grade Submission System, the grades are showing as dates, why is this?
When you download information from the Grade Submission System, Double Award grades formatted as 1-1, 2-2, 3-3 etc will format automatically as dates in Excel. To solve this, highlight the cells, click on 'Format cells', click on 'Custom, then click on 'd-m' from the Type drop-down list. The grades will now show.
When I download the template to enter grades, the syllabuses are showing without the leading zeros (i.e. '550' instead of '0550'). Why is this?
When you download the template, syllabuses that have leading zeros (e.g. 0610, 0620) will display as three digits instead of four. This will not cause any issues when you upload the template back into the Grade Submission System.
When I select grades for a syllabus, I am presented with the following error message: "Grade changes cannot be completed for some reason, please try again." What does this mean?
If one user submits grades for approval whilst another user is still selecting grades, this error message will appear. Two users cannot enter or submit grades for approval for a syllabus at the same time.
I have a candidate that is entered for the full A Level option. What will they be able to submit in the Grade Submission System?
You will have two separate forms to submit grades for AS and A Level in the Grade Submission System. The grade set in the Grade Submission System will match your entry option.
I have a candidate that wishes only to be awarded on the AS Level. Is this possible in the Grade Submission System?
You must have an AS Level entry option in order to submit grades at AS Level.
If you do not have an AS Level entry option, entry amendments from A Level to AS Level will be permitted until 21 May if you haven’t already submitted grades for the A Level or AS Level in the Grade Submission System. If you have already submitted grades, we cannot accept entry amendments.
How do Cambridge calculate marks for candidates who took their AS Level in June 2020 and their A Level in June 2021?
If your candidate is taking the exam route in the June 2021 series under a ‘June carry forward’ option, then they will be graded via the A2-only route. View the ‘Carrying forward marks to a future series’ webpage for more information.
If your candidate is taking the school-assessed grade route in the June 2021 series, visit our ‘How to use portfolios of evidence to decide school-assessed grades’ factsheet for more information, including how to account for any previous AS Level results (see the ‘AS/A Level candidates’ section). There is also further guidance and examples in the document ‘Guidance for deciding school-assessed grades’ which show ways in which the previous AS result can be taken into account.
Can I award A* grades to an A Level candidate, providing there is enough evidence to support the grade?
If A* is in the grade set, they you can award it. View our ‘Guidance for deciding school-assessed grades’ factsheet for more information.
Do I need to submit component-level grades in the Grade Submission System?
No. You only need to submit syllabus-level grades only in the Grade Submission System.
Submitting school-assessed grades for approval
The system will not let me submit a syllabus for approval
If you are having problems submitting a syllabus for approval, check:
- That there are no errors on the system - for example candidates without a grade
- That your Head of Centre is set up in the system
If you still cannot submit your syllabus for approval, please contact Customer Services at firstname.lastname@example.org
How will I know if a syllabus has been sent for review?
Once a syllabus has been sent for review, you will see a blue status bar in your dashboard that says ‘Awaiting approval’. When your Head of Centre has approved and submitted the syllabus to Cambridge International that status bar will change to ‘Approved and submitted’.
I have submitted grades to my Head of Centre. Can I edit them?
You cannot edit grades while they are with a Head of Centre for approval. If you wish to make changes, your Head of Centre will need to send your submission back to you for review. When they have done this, you can make changes.
Can I change a grade when my Head of Centre has approved and submitted to Cambridge International?
Once grades have been submitted to Cambridge International, you can no longer edit them. If you need to make further changes, you will need to contact Customer Services before 16 June.
Please make sure you allow time for your Head of Centre to review and approve each syllabus before the submission window closes on 16 June. Remember that if your Head of Centre has questions about the grades you have submitted, this will make the process longer.
How will the Head of Centre know that I have submitted a syllabus for approval?
When your Head of Centre logs into the system using their account details, they will be able to see any syllabuses that you have submitted for them to approve. Your Head of Centre will not receive an email notification when a syllabus has been submitted to them, so they should check the system regularly during the submission window.
What is the Head of Centre declaration, and why does my Head of Centre need to submit one?
When your Head of Centre approves and submits school-assessed grades, they will be asked to submit a Head of Centre declaration. The declaration asks the Head of Centre to acknowledge that they are accountable for assuring themselves that school-assessed grades of candidates are:
- representative of the professional judgements made by their teachers
- based on evidence of each candidate’s achievement.
We cannot accept school-assessed grades from a school without a valid Head of Centre declaration.