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Why do my CIE Direct username and password not work?

The username and password for CIE Direct are case sensitive and must be typed exactly as they appear on the letter sent to your school in the Welcome Pack. Please try to login to the site again and cross check the details with those that you have been issued.

If you continue to experience problems please notify Customer Services at info@cie.org.uk immediately. So we can help you as quickly as possible, please be ready to tell us exactly what you typed into the login fields and the type of error message you saw.

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