Can I request a replacement for a lost or incorrect certificate?

For Online Self-Study courses, changes to the your name and school name can be made by editing your profile on the training website and reprinting the certificate on the course page.

For all other courses, if there is an error in the name on your certificate, please contact us at Delegates requesting replacement certificates for reasons, such as incorrect spelling, within one month of an event taking place are eligible for a replacement certificate free of charge. Delegates must return the original certificate they have been issued to the Training Services team at the below address:

Training Services
1 Hills Road
United Kingdom

Upon receipt of the original certificate, a new certificate will be issued.
Delegates who request a replacement certificate after this date will be subject to a charge of £18 GBP to cover production and despatch costs.

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