Enquiries about Results - General Queries

What is an Enquiry about Results?

An Enquiry about Results is a review of the marking of a student's examination script(s) or a re-moderation of a school's Internally Assessed work. We carry out extensive quality checks before we issue results. However, we do offer a range of Enquiry about Results services if you would like us to check the results for particular candidates.

Full details of the regulations that apply to our Enquiries about Results processes can be found under section 6.3 of our Cambridge Handbook.

What Enquiry about Results services are available?

Full details of the Enquiries about Results services available can be found in our guide and section 6.3 of the Cambridge Handbook.

Please remember:

• You can only submit a review of components from the same syllabus as part of a single enquiry about results. We cannot accept additional component enquiries for the same candidate and syllabus at a later date.
• For each candidate, you can only submit all the components in the syllabus for the same post-results service. For example, you cannot request a Service 1S for one component and then a Service 2S for another component if they are components of the same syllabus.

How should I apply for an enquiry about results?

Enquiries about Results must be submitted through Cambridge International Direct. A step by step guide to the Enquiries about Results process and a video tutorial can be found on our website.

Enquiries about Results must be submitted by the following deadlines:

    June series – 20 September

    November series – 26 February

What fees apply to Enquiries about Results?

For details of the fees that apply to Enquiries about Results please refer to the current fees list in the My Messages section of Direct. 

We will not charge all or part of the fee if the enquiry leads to a change to the syllabus grade.

How long does it take to process an Enquiry about Results?

We will deal with enquiries in the order in which we receive them and we will communicate the outcome of your enquiry to you within 30 days of receiving your enquiry.

It is essential that schools contact us if an acknowledgement letter is not received on Direct within two working days of submitting the enquiry.

Can I cancel or change an Enquiry about Results service once it has been submitted?

We are able to cancel or change an Enquiry about Results service you have submitted if you contact us within 24 hours of the service being submitted. Please email info@cambridgeinternational.org including the details of the enquiry number and what changes you wish to make or whether you wish to cancel the enquiry altogether. 

How will we notify schools of the outcome of an Enquiry about Results?

When your outcome letter or copy of script is available in Direct, an automated notification email will be sent to the registered Examinations Officer at your centre. Your outcome letter will be shown as ‘Out Letter’ and your copy of script will be shown as ‘COS Letter’ these can be found by clicking into the enquiry identification number shown on the left hand side of the List Enquiries section for each enquiry submitted. 

Can schools appeal against the outcome of an Enquiry About Results?

If you would like to appeal against the outcome of an Enquiry about Results, a two-stage appeals process is available. Please follow the procedures outlined under section 7.2 of the Cambridge Handbook found here.